Please read these Terms of Service carefully before using our website or engaging with our services. By accessing this website or requesting any service, you agree to be bound by these terms.
1. About Us
015 Repair Solutions Limited is a company registered in England and Wales under company number 15074199, incorporated on 15 August 2023.
We provide vehicle repair, recovery and storage, credit hire, and office administration services to private individuals and businesses across the United Kingdom.
2. Acceptance of Terms
By accessing or using this website, submitting an enquiry, or engaging our services, you confirm that you have read, understood and agree to these Terms of Service in full. Where services are engaged on behalf of a business, the individual accepting these terms warrants that they have authority to bind that business.
3. Our Services
Repair Solutions — Private and accident vehicle repair for fault and non-fault situations, delivered through our panel of approved partner garages
Recovery & Storage — Vehicle recovery and secure storage on a deferred payment basis, delivered through subcontracted recovery operators
Credit Hire — Replacement vehicle hire for non-fault accident victims, sourced through a panel of approved third-party providers
Office & Administration Services — Operational and administrative support for independent repair businesses
015 Repair Solutions Limited acts as a service coordinator in many situations and does not itself carry out physical vehicle repair or recovery. Full scope and terms are confirmed in a separate written agreement prior to work commencing.
4. Enquiries and Quotations
Submitting an enquiry does not constitute a binding contract. A contract is only formed when we have issued written confirmation and you have accepted it. We reserve the right to decline any enquiry at our discretion.
5. Deferred Payment Terms
Recovery and storage services are offered on a deferred payment basis where applicable. By accepting these services, you agree to:
Provide accurate and complete information about the circumstances of your situation
Authorise us to pursue cost recovery from the relevant third party on your behalf
Cooperate fully with any reasonable request to support the recovery process
Acknowledge that you may remain liable for costs if third-party recovery is unsuccessful through no fault of ours
Not make any admission of liability or settle any related claim without our prior knowledge
6. Credit Hire Terms
Credit hire is provided on the basis that you are a non-fault accident victim. You confirm that you hold a valid driving licence, will use the vehicle lawfully, will return it in the same condition, and will report any accident or damage immediately. A separate hire agreement will be issued and governs the arrangement. 015 Repair Solutions Limited coordinates credit hire through its provider panel and is not itself the hire company.
7. Third-Party Providers
We work with a panel of approved subcontractors including recovery operators, repair garages and credit hire companies. While we take reasonable care in selecting our panel, we cannot accept liability for the acts or omissions of independent third-party providers. You may be subject to their own terms in addition to these.
8. Your Responsibilities
Provide accurate, complete and truthful information at all times
Notify us promptly of any change in circumstances relevant to your service
Not use our services for any unlawful or fraudulent purpose
Comply with all applicable laws and regulations
Treat our staff and third-party partners with respect
9. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any indirect, consequential or incidental loss, loss of earnings, delays caused by third parties, or reliance on information on this website. Nothing limits our liability for death or personal injury caused by our negligence, or any liability that cannot lawfully be excluded.
10. Intellectual Property
All content on this website is owned by or licensed to 015 Repair Solutions Limited. You may not reproduce, distribute or commercially exploit any content without our prior written permission.
11. Complaints Procedure
Contact us at admin@015repairsolutions.com or write to us at our registered office. We will acknowledge within 5 working days and aim to resolve within 28 calendar days.
12. Changes to These Terms
We may update these terms at any time. Changes are effective from the date posted on this page. Continued use constitutes acceptance of any revised terms.
13. Governing Law & Jurisdiction
These Terms of Service are governed by the laws of England and Wales. All disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
Trading Names: 015 Repair Solutions Limited also trades as Veloz Assist and K Auto Assist. These are trading styles of 015 Repair Solutions Limited (Co. No. 15074199). All legal obligations rest with 015 Repair Solutions Limited regardless of the trading name used.
ICO Registration: 015 Repair Solutions Limited is in the process of registering with the Information Commissioner's Office (ICO). We are fully committed to UK GDPR and Data Protection Act 2018 compliance. This notice will be updated upon receipt of our ICO registration number.
1. Who We Are
015 Repair Solutions Limited (Co. No. 15074199), Bridge House, Commerce Road, Brentford, England, TW8 8LE, is the data controller responsible for your personal data. Access to personal data is restricted to the company director(s) only.
Legal obligation — where required by law or regulation
Consent — where you have provided clear, informed consent (e.g. contacting us via WhatsApp)
5. Who We Share Your Data With
We do not sell your personal data. We share it only where strictly necessary with:
Recovery subcontractors — to arrange vehicle recovery on your behalf
Partner repair garages — to coordinate vehicle repair
Credit hire panel providers — to arrange a replacement vehicle
Insurers and third-party claims handlers — to pursue cost recovery relevant to your situation
Solicitors or accident management companies — where referred through or alongside such parties
Microsoft and Google — as cloud storage and communication platform providers under their data processing terms
Law enforcement or regulatory authorities — where required by law
Your personal data is never sold, rented or disclosed for marketing purposes without your explicit consent.
6. Data Retention
Enquiry data where no service was provided — deleted or anonymised within 12 months of last contact
Client service records — retained for up to 6 years from completion, in line with the Limitation Act 1980
Financial and contractual records — 6 years as required by HMRC and company law
WhatsApp and email communications — retained for duration of service and up to 6 years where they form part of a service record
7. Your Rights
Under UK GDPR you have the following rights. Contact us at admin@015repairsolutions.com. We will respond within 30 calendar days.
Access — request a copy of the data we hold about you
Rectification — request correction of inaccurate or incomplete data
Erasure — request deletion where there is no overriding lawful reason to retain
Restriction — request we limit processing in certain circumstances
Portability — receive your data in a structured, machine-readable format
Objection — object to processing based on legitimate interests
Withdraw consent — at any time where processing is based on consent
You have the right to complain to the ICO at ico.org.uk or by calling 0303 123 1113.
8. Security
Access to client data is restricted to the company director(s) only. Data is stored on password-protected Microsoft and Google cloud platforms. WhatsApp communications are end-to-end encrypted. Emails are transmitted over TLS-encrypted connections where supported.
9. Updates to This Notice
This notice will be updated upon completion of our ICO registration and whenever our practices change. The current version will always be at www.015repairsolutions.com.
Trading Names: 015 Repair Solutions Limited also trades as Veloz Assist and K Auto Assist. These are trading styles of 015 Repair Solutions Limited (Co. No. 15074199). 015 Repair Solutions Limited is the data controller in all situations regardless of which trading name was used.
This Cookie Policy explains how 015 Repair Solutions Limited uses cookies on www.015repairsolutions.com and the choices available to you. By continuing to use our website you consent to cookies as described below.
1. What Are Cookies
Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device, remember your preferences and collect information about how you use the site. They do not give us access to your device beyond the information they store.
2. Cookies We Use
Essential Cookies
Strictly necessary for the website to function. They enable navigation, form submission and security. They cannot be disabled without affecting how the website operates.
Session management cookies
Security and CSRF protection cookies
Load balancing cookies
Performance & Analytics Cookies
Collect anonymous information about how visitors use our website to help us identify improvements. No personally identifiable information is collected.
Page view counts and traffic source data
Time spent on pages and user journey patterns
Error and performance reporting
Functional Cookies
Remember choices you have made to provide an enhanced experience on return visits, such as browser language or previously completed form fields.
Third-Party Cookies
Third-party services may set their own cookies. We do not control these. Current services that may set cookies include:
Session cookies — expire when you close your browser
Persistent cookies — remain for a defined period, typically 30 days to 2 years, or until deleted manually
4. Managing Your Cookies
Google Chrome — Settings → Privacy and Security → Cookies and other site data
Mozilla Firefox — Settings → Privacy & Security → Cookies and Site Data
Apple Safari — Preferences → Privacy → Manage Website Data
Microsoft Edge — Settings → Cookies and site permissions → Manage and delete cookies
Please note: Disabling essential cookies will prevent certain parts of this website from working correctly.
5. Cookies and Personal Data
Where cookies process personal data such as your IP address, this is governed by our Privacy Notice. Please see the Privacy Notice tab for full details on how we handle personal data and your rights.
6. Updates to This Policy
We may update this Cookie Policy from time to time. Updates will be posted on this page with a revised effective date.
Trading Names: 015 Repair Solutions Limited also trades as Veloz Assist and K Auto Assist (Co. No. 15074199). This Cookie Policy applies to all websites operated by 015 Repair Solutions Limited under any of its trading names.